SHIPPING & RETURNS
SHIPPING POLICY
Our delivery times are an estimate and can change depending on how busy the workshop is and the time of year.
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Stock held items are usually despatched within 2 working days.
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Bespoke or Personalised items are usually despatched in around 10 working days. We will notify you by email of the expected delivery date once you place your order.
If you require delivery by a particular date, for an occasion or event, then please contact us before placing your order and we will try our best to accommodate your request.
However, we cannot guarantee delivery by a particular date and cannot be held responsible for any inconvenience or costs incurred.
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We use various methods of delivery and reserve the right to select any courier based on the size of parcel, destination, etc.
DELIVERY CHARGES
For the majority of our smaller products, delivery is included in the price.
For larger or longer items, the delivery cost is calculated at the time of order and will be added at the checkout. These items are clearly marked as Delivery Excluded in our online shop.
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Please note that Toy Boxes, Tortoise Tables and a small number of other items have special delivery notes, below;
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CHANGES, CANCELATION, RETURN & EXCHANGE POLICY
If you have made a mistake with your order for any reason, please contact us immediately. We are here to help wherever we can and the earlier we are notified of any issue the easier it may be to rectify.
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If you wish to cancel your order, you must notify us within 24 hours of placing your order. After this period your item may be in production and cancellation costs may be incurred. If you wish to cancel your order, you can contact us through a number of methods detailed here: CONTACT US
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For Stock items, there will be no charge for a cancellation prior to us shipping the product.
For items that are made to your specification or are Personalised, there will be a cancellation charge based on how far we have progressed manufacture. We will notify you of any cancellation charges and refund the balance without delay.
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If you are dissatisfied with your purchase for any reason, please contact us immediately. We are here to help and can be contacted through a number methods detailed here: CONTACT US
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Unfortunately Bespoke or Personalised items cannot be returned unless faulty.
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All items must be returned to Sawdust Shack in undamaged and resalable condition.
All items must be returned in the original packaging and the buyer must be responsible for the return postage. We recommend that returns are sent by recorded postage as Sawdust Shack cannot be held responsible for missing items.